Ace Avetmiss Pty. Ltd. may make changes to these terms of service from time to time, without notice. It is a responsibility of the registered user to ensure that they comply with the latest terms of service at any given time. Changes will become immediately effective after they are posted. You should discontinue your use of the service if you do not agree with the modified terms of service. Completion of registration is deemed to be an agreement of to the Ace AVETMISS terms of service. In the event of breach of this policy, Ace Avetmiss Pty. Ltd. reserves the right, under it’s sole discretion, to terminate a user’s account, and delete files with immediate effect, without recompense or refund.
Ace AVETMISS offers paid subscription for using the online tool. The minimum term is 1 year.
The costs of the subscription and renewal are as mentioned on the website. There are no hidden charges and the mentioned prices are the exact amount which users pay for their subscription/renewal. Please note that the subscription/renewal costs are subject to change without notice at the discretion of Ace Avetmiss Pty. Ltd.
Payment is preceded by free trial i.e. user is asked to pay for a subscription only at the end of a free trial. The user is solely responsible for judging whether the tool meets their needs or not. A user will not be entitled for any refund if he/she decides to terminate the subscription before the end date of paid subscription.
Ace Avetmiss Pty. Ltd. refunds the subscription/renewal fees only when –
- User has been charged incorrectly, or
- At the sole discretion of Ace Avetmiss Pty. Ltd., user actions have been termed as malicious or inappropriate, and the user account has been disabled and files deleted.
Refunds are made by cheque or online fund transfer to the account that paid for the subscription within 10 working days.
Ace AVETMISS provides support for queries related to the tool, from users with a paid subscription. For any queries, related to the data or AVETMISS standard, Ace Avetmiss Pty. Ltd. recommends users to contact their corresponding STA (State Training Authority) or NCVER directly. Ace Avetmiss Pty. Ltd. may or may not provide support to users without a valid & active account, or users with valid & active account in free trial.
Ace Avetmiss Pty. Ltd. ensures to provide support related to registration, tool related queries, subscription or technical issues as part of its Code of Practice. Ace Avetmiss Pty. Ltd. reserves the right to deny any request to ‘view user’s data and help fix data issues’. For any queries, users may contact through [email protected] and their concerns will be attended within a week.
The purpose of this policy is to ensure that all complaints made by users are dealt with fairly, confidentially and quickly. Ace Avetmiss Pty. Ltd. has developed complaints policy to improve operations and to prevent complaints from recurring. Ace AVETMISS ensures –
- Any complaints are resolved promptly, objectively, sensitively and confidentially
- Views of each complainant and respondent are respected and that no party to a complaint is discriminated against or victimised
- Consistent response is provided for any complaints
Users may lodge a complaint by detailing their concern in email and sending it to [email protected]. There is no cost for a user to lodge a complaint. User is eligible to request a result within 60 working days. Complaints process commences within 10 days of the receipt of the complaint. The Director then, if necessary, seeks to resolve the issues in the complaint. Further, a written report is provided to the complainant within 20 working days on the steps that are taken to address the complaint or appeal, and clearly stating the reasons for the decision.