FAQs

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FAQs2020-01-16T16:36:24+10:00
Where can I get support for AVETMISS or data related queries?2020-01-16T16:56:05+10:00

If your query is related to data or AVETMISS standard, please seek

NCVER AVETMISS Support or check

NCVER AVETMISS support for RTOs.

Where can I get support for state or territory specific reporting requirements?2020-01-16T16:57:11+10:00

As per the NCVER, please contact your State/Territory Training Authority (STA). You can find contact information for STAs at

NCVER AVETMISS Support.

What links are important related to AVETMISS?2020-01-16T16:57:29+10:00
When do I have to pay? What do you mean by ‘Free Trial -> Buy Subscription’?2020-01-16T16:54:09+10:00

You register and get a free trial to start, no strings attached. We do not ask you for any payment-related information at sign up. Your free trial is valid for a couple of days as advertised on the website. You can access most of the functionality during the free trial. Once your free trial is over, you need to buy a paid subscription to access your account.

What happens on the expiry of my paid subscription?2020-01-16T16:53:45+10:00

We will send you reminder email(s) about the upcoming expiry of your paid subscription. If you do not renew your subscription before the expiry date, then you will not be able to access your account, and redirected to the payment screen, after the expiry date has passed.
Ace Avetmiss Pty. Ltd. will send you reminder email(s) after your paid subscription has expired. After 30 days have passed since the expiry of your account, Ace Avetmiss Pty. Ltd. will delete your account and related content with prior notice of 5 days.

How do I pay? How secure is my payment?2020-01-16T16:52:57+10:00

Once your free trial period is over, you will be redirected to the payment page (via secure PayPal payment gateway) when you log in. You will not be able to access your account unless you make a successful payment.

We accept different forms of payment. We prefer online transaction as it is the easiest and fastest, but if you prefer not to pay online please email us at [email protected] and we can arrange an alternate payment method for you.

  • Online payment – You will be redirected to secure PayPal payment gateway. You can pay with Credit Card or PayPal account via secure PayPal Payment gateway. Your payment will be processed immediately and you will be able to gain access to your account.
  • You can pay with Direct Deposit via internet banking or at a bank branch.
Are there any hidden costs?2020-01-16T16:57:58+10:00

No hidden costs.

For any subscription, the price advertised on the Pricing page is all that you will be asked to pay. We only charge what we advertise.

What are the advantages of Ace AVETMISS being a cloud based reporting tool?2020-01-16T16:49:46+10:00
  • Access your data securely, from anywhere.
  • No software installs and uninstalls required for the end-user.
  • Works with for all devices, with browser and internet connection. No dependency on 1 single machine.
  • Real-time collaboration for multiple users.
  • Cross-platform supported. No dependency on any particular operating system.
What do I do, If I have a problem which is not listed in FAQs?2020-01-16T16:58:19+10:00
Supported web browsers?2020-01-16T16:48:46+10:00

All modern browsers are supported. For example : Firefox, Chrome, Internet Explorer and Safari.

What machine/device do I need to use this tool?2020-01-16T16:48:24+10:00

Any computer, laptop, tablet or even a smartphone (Yes, our web application and content is optimised for smartphones & tablets also). We do not use Flash like stuff which does not work across platforms. Our site works on any device and platform, all you need is a device with browser and internet.

What software do I need to install?2020-01-16T16:48:00+10:00

None. You need a device with access to the internet and a web browser. That’s it!

Why do I need to provide my full name?2020-01-16T16:47:40+10:00

For use in all correspondence via mail or phone.

Is there an eligibility criteria for creating an account?2020-01-16T16:47:21+10:00

You must represent a valid and active RTO (Registered Training Organisation).

I forgot my username/password. How can I recover it?2020-01-16T16:46:41+10:00

On the top navigation next to Signup link, click the link that says Forgot Username/Password.
If you need to recover your password, you will need to provide your username.
If you need to recover your username, you will need to provide your registered email address.

I entered wrong details during registration. Can it be changed?2020-01-16T16:46:16+10:00

Yes.

You can edit your profile information from ‘User Profile’ tile once you have logged in. Username and Email address field cannot be changed.

How additional team-mates can collaborate on my account? Do I need to pay for extra users?2020-01-16T16:50:46+10:00

No, you do not pay anything extra for additional users.

Start collaborating! Invite unlimited additional users and you can all collaborate on the content in your account. Work with your team to finish AVETMISS reporting in no time. Share with confidence for no added cost!

How secure is my data?2020-01-16T16:45:28+10:00

Ace AVETMISS is committed to your online security. SSL (Secure Sockets Layer) is an industry-standard for encrypting private data sent over the Internet. In other words, it helps protect your account from hackers and ensures the security of private data sent over the Internet.

Only you and your invited teammates can access your organisation data after successful authentication.

Why Choose Ace AVETMISS?2020-01-16T16:43:52+10:00
  • Fast, Powerful, Simple, and Cost-efficient.
  • Web-based solution. Cross-platform compatible. Works on all devices with browser and internet connectivity. No ugly installs and updates.
  • Ace AVETMISS uses SSL (Secure Sockets Layer) standard security technology for establishing an encrypted link between the Ace AVETMISS server and a client.
  • Invite and Collaborate with an unlimited number of team-mates at no additional cost.
  • Designed & built by an experienced and talented team.
  • Comes with a free 15 day trial period.
  • Unlimited student data entry.
  • We offer free support for the tool because we care about our customers.
What is Ace AVETMISS?2020-01-16T16:42:56+10:00

Ace AVETMISS is a web-based tool for RTOs (Registered Training Organisation) to enter VET student and training activity information and generate AVETMISS Release 8.0 compliant data files (NAT files) for the National VET Provider Collection. All RTOs must collect and report AVETMISS data as part of their registration requirements. Ace AVETMISS helps RTOs to meet the compliance requirements and pass audits.

Ace AVETMISS really is an ace in the pack of tools available for AVETMISS 7.0 reporting, for RTOs which need to submit AVETMISS 8.0 complaint NAT files to NCVER for Non-state managed training or a relevant STA for State-managed training, to comply with the legislation and pass audits.

Where can I get support for AVETMISS or data related queries?2020-01-16T16:59:42+10:00

If your query is related to data or AVETMISS standard, please seek

NCVER AVETMISS Support or check NCVER AVETMISS support for RTOs.

Where can I get support for state or territory specific reporting requirements?2020-01-16T16:59:59+10:00

As per the NCVER, please contact your State/Territory Training Authority (STA). You can find contact information for STAs at

NCVER AVETMISS Support.

Where can I get support for Ace AVETMISS tool specific queries?2020-01-16T17:00:37+10:00

Need help with the tool? We’ve got you covered. You can :

We take great pride in offering the best customer service and support in the industry. Our friendly support staff is ready to answer any questions related to the tool. Great Support. Comes Standard.

What documentation is available for the tool?2020-01-16T17:01:04+10:00

Please check the online Tool Guide.
It contains videos, snapshots with detailed explanation for

  • General usage and navigation of the tool,
  • Each screen, and the corresponding NAT file (if any),
  • Each field in all screens, and corresponding possible values
What are the most common functions in the tool which I need to know?2020-01-16T17:01:46+10:00

Please visit the Tool Guide and find information about the following :

  • How to navigate
  • How to add, edit, delete records
  • How to use suggestions and auto-populate feature
  • How to use tooltips in forms to get quick help for a field
What is USI? Is Ace Avetmiss USI ready?2020-01-16T16:32:13+10:00

A Unique Student Identifier (USI) is a reference number made up of numbers and letters that gives students access to their USI account. A USI will allow an individual’s USI account to be linked to the National Vocational Education and Training (VET) Data Collection allowing an individual to see all of their training results from all providers including all completed training units and qualifications.

Yes. Ace AVETMISS verifies the length, pattern (must be a combination of A-Z, a-z, and 0-9), and uniqueness of USI field across the RTO’s account client records.

What is Ace Avetmiss CONNECT?2020-01-16T16:27:39+10:00

The Ace AVETMISS CONNECT opens a world of advanced integration options which allows you to program an automatic data communication between your in-house ad-hoc systems and Ace AVETMISS server.

Ace AVETMISS CONNECT can help if :

  • Existing training data is huge? Need a better & automated way to IMPORT huge size existing data into Ace AVETMISS? You are in luck! Import to Ace AVETMISS from any system, save time, effort and reduce chances of human error.
  • Ongoing training data should automagically show up in Ace AVETMISS? Looking to truly CONNECT & integrate Ace AVETMISS with any in-house ad-hoc system? Smart thinking, imagine the amount of time & effort you will save on an ongoing basis, and avoid any chances of human error.
  • You have data management needs that can’t be satisfied manually.
  • Need to create quick dashboards in Excel over your training data? Here is your next ‘WOW’ moment, Fetch your Ace AVETMISS data in Excel and use sorting, filtering etc to create quick dashboards you need. Now that’s called cutting edge technology.