FAQs

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If your query is related to data or AVETMISS standard, please seek
NCVER AVETMISS Support

As per the NCVER, please contact your State/Territory Training Authority (STA). You can find contact information for STAs at
NCVER AVETMISS Support.
You register and get a free trial to start, no strings attached. We do not ask you for any payment-related information at sign up. Your free trial is valid for a couple of days as advertised on the website. You can access most of the functionality during the free trial. Once your free trial is over, you need to buy a paid subscription to access your account.

Once your free trial period is over, you will be redirected to the payment page (via secure PayPal payment gateway) when you log in. You will not be able to access your account unless you make a successful payment.

We accept different forms of payment. We prefer online transaction as it is the easiest and fastest, but if you prefer not to pay online please email us at info@aceavetmiss.com.au and we can arrange an alternate payment method for you.

  • Online payment – You will be redirected to secure PayPal payment gateway. You can pay with Credit Card or PayPal account via secure PayPal Payment gateway. Your payment will be processed immediately and you will be able to gain access to your account.
  • You can pay with Direct Deposit via internet banking or at a bank branch.

No hidden costs.
For any subscription, the price advertised on the Pricing page is all that you will be asked to pay. We only charge what we advertise.

Access your data securely, from anywhere.
No software installs and uninstalls required for the end-user.
Works with for all devices, with browser and internet connection. No dependency on 1 single machine.
Real-time collaboration for multiple users.
Cross-platform supported. No dependency on any particular operating system.

All modern browsers are supported. For example : Firefox, Chrome, Internet Explorer and Safari.
Any computer, laptop, tablet or even a smartphone (Yes, our web application and content is optimised for smartphones & tablets also). We do not use Flash like stuff which does not work across platforms. Our site works on any device and platform, all you need is a device with browser and internet.
For use in all correspondence via mail or phone.
You must represent a valid and active RTO (Registered Training Organisation).
None. You need a device with access to the internet and a web browser. That’s it!
We will send you reminder email(s) about the upcoming expiry of your paid subscription. If you do not renew your subscription before the expiry date, then you will not be able to access your account, and redirected to the payment screen, after the expiry date has passed. Ace Avetmiss Pty. Ltd. will send you reminder email(s) after your paid subscription has expired. After 30 days have passed since the expiry of your account, Ace Avetmiss Pty. Ltd. will delete your account and related content with prior notice of 5 days.
On the top navigation next to Signup link, click the link that says Forgot Username/Password.
If you need to recover your password, you will need to provide your username.
If you need to recover your username, you will need to provide your registered email address.
Yes.
You can edit your profile information from ‘User Profile’ tile once you have logged in. Username and Email address field cannot be changed.
Ace AVETMISS is committed to your online security. SSL (Secure Sockets Layer) is an industry-standard for encrypting private data sent over the Internet. In other words, it helps protect your account from hackers and ensures the security of private data sent over the Internet.
Only you and your invited teammates can access your organisation data after successful authentication.
  • Fast, Powerful, Simple, and Cost-efficient.
  • Web-based solution. Cross-platform compatible. Works on all devices with browser and internet connectivity. No ugly installs and updates.
  • Ace AVETMISS uses SSL (Secure Sockets Layer) standard security technology for establishing an encrypted link between the Ace AVETMISS server and a client.
  • Designed & built by an experienced and talented team.
  • Comes with a free 15 day trial period.
  • Unlimited student data entry.
  • We offer free support for the tool because we care about our customers.

Ace AVETMISS is a web-based tool for RTOs (Registered Training Organisation) to enter VET student and training activity information and generate AVETMISS Release 8.0 compliant data files (NAT files) for the National VET Provider Collection. All RTOs must collect and report AVETMISS data as part of their registration requirements. Ace AVETMISS helps RTOs to meet the compliance requirements and pass audits.


Ace AVETMISS really is an ace in the pack of tools available for AVETMISS 7.0 reporting, for RTOs which need to submit AVETMISS 8.0 complaint NAT files to NCVER for Non-state managed training or a relevant STA for State-managed training, to comply with the legislation and pass audits.

Need help with the tool? We’ve got you covered. You can : We take great pride in offering the best customer service and support in the industry. Our friendly support staff is ready to answer any questions related to the tool. Great Support. Comes Standard.
Please check the online Tool Guide.
It contains videos, snapshots with detailed explanation for
  • General usage and navigation of the tool,
  • Each screen, and the corresponding NAT file (if any),
  • Each field in all screens, and corresponding possible values
Please check the Tool Guide and find information about the following :
  • How to navigate
  • How to add, edit, delete records
  • How to use suggestions and auto-populate feature
  • How to use tooltips in forms to get quick help for a field
A Unique Student Identifier (USI) is a reference number made up of numbers and letters that gives students access to their USI account. A USI will allow an individual’s USI account to be linked to the National Vocational Education and Training (VET) Data Collection allowing an individual to see all of their training results from all providers including all completed training units and qualifications.
Yes. Ace AVETMISS verifies the length, pattern (must be a combination of A-Z, a-z, and 0-9), and uniqueness of USI field across the RTO’s account client records.
The Ace AVETMISS CONNECT opens a world of advanced integration options which allows you to program an automatic data communication between your in-house ad-hoc systems and Ace AVETMISS server.
Ace AVETMISS CONNECT can help if :
  • Existing training data is huge? Need a better & automated way to IMPORT huge size existing data into Ace AVETMISS? You are in luck! Import to Ace AVETMISS from any system, save time, effort and reduce chances of human error.
  • Ongoing training data should automagically show up in Ace AVETMISS? Looking to truly CONNECT & integrate Ace AVETMISS with any in-house ad-hoc system? Smart thinking, imagine the amount of time & effort you will save on an ongoing basis, and avoid any chances of human error.
  • You have data management needs that can’t be satisfied manually.
  • Need to create quick dashboards in Excel over your training data? Here is your next ‘WOW’ moment, Fetch your Ace AVETMISS data in Excel and use sorting, filtering etc to create quick dashboards you need. Now that’s called cutting edge technology.
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